A Nova Scotia-based musician has decided to take on United Airlines over the damage done to a Taylor guitar, allegedly incurred by United’s baggage handlers. Dave Carroll has brought the fight to United using the only means a quirky Canadian musician has – YouTube:
According to an Associated Press story, Carroll, of the indie band Sons of Maxwell, ”has since been fielding calls for appearances around the world, including a call from the Oprah Winfrey show Thursday.”
To be fair, Taylor makes one great, albeit expensive, guitar – Carroll’s instrument required $1,200 to repair, according to the AP. The article states, in part: “The 41-year-old songwriter spent the past year trying to get compensation from United Airlines. When the airline refused to take responsibility, the songwriter made the humorous music video and posted it online. … Carroll initially told United he would write three songs about his broken guitar. He plans to debut the second song soon but hasn’t written the third one yet.”
According to the AP story, United has responded: “Carroll said officials for the airline said they liked the video and want to use it as a textbook case on how to handle customer complaints in the future.”
Read the full story on the Miami Herald website here.
